Data & Privacy
Last updated: June 2025. This Privacy Policy explains how pisomax collects, uses, stores, and protects your personal information when you use our platform in the Philippines. Please read it carefully before registering or using any part of the site.
pisomax is an online entertainment platform operated for players based in the Philippines, offering sports betting, bingo-style games, and casino-style entertainment. This Privacy Policy applies to all personal information we collect when you visit our website, create an account, make a deposit or withdrawal, or contact our support team. By using the pisomax platform, you acknowledge that you have read and understood this policy and agree to the collection and use of your information as described here. If you do not agree with any part of this policy, you should stop using the platform and contact us to request deletion of any data we may already hold about you. We are committed to handling your personal data responsibly and in accordance with applicable data protection laws in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173).
When you register for a pisomax account, we collect personal information that is necessary to verify your identity and operate your account. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required for Know Your Customer (KYC) compliance. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) in order to process deposits and withdrawals accurately and securely. When you use the platform, we automatically collect certain technical data including your IP address, device type, browser version, and session activity logs — this information helps us maintain platform security, detect fraud, and improve the overall user experience. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in any promotional activities on the platform. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.
The personal information we collect is used primarily to operate and maintain your pisomax account, process financial transactions, and deliver the gaming and entertainment services you have signed up for. We use your identity and contact details to verify your account, send important account notifications, and respond to any support queries you raise through our platform. Transaction data is used to process deposits and withdrawals in PHP, generate account statements, and comply with financial reporting obligations under Philippine law. Technical and usage data helps us monitor platform performance, identify and resolve technical issues, and protect the platform against fraudulent or unauthorised activity. We may also use your contact information to send you relevant updates about changes to our services, terms, or this Privacy Policy — you will always be informed of material changes before they take effect. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, and we do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
pisomax does not sell your personal data to third parties under any circumstances. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when we are legally required to do so, or when disclosure is necessary to protect the rights, safety, or property of pisomax, our players, or the public. In the event that pisomax undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, provided that the same level of data protection is maintained. We will notify you of any such transfer through the contact details associated with your account. Outside of these specific circumstances, your personal information remains confidential and is not shared with any external parties.
Your personal data is stored on secure servers with access controls, encryption, and regular security audits in place to protect against unauthorised access, disclosure, alteration, or destruction. We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine laws and regulations, including financial record-keeping obligations. When data is no longer required for the purposes for which it was collected and retention is no longer legally mandated, we securely delete or anonymise it. While we take all reasonable technical and organisational measures to protect your data, no online platform can guarantee absolute security — if you suspect that your account has been compromised, you should notify us immediately through the contact details provided on the platform. We also encourage you to use a strong, unique password for your pisomax account and to keep your login credentials confidential at all times. Our team regularly reviews and updates our security practices to stay aligned with industry standards and the evolving threat landscape.
Under the Data Privacy Act of 2012, you have specific rights regarding your personal information held by pisomax. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to request correction of any inaccurate or incomplete data. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided in the footer of this page, and we will respond to your request within a reasonable timeframe in accordance with applicable law. We are committed to making this process as straightforward as possible for all players on the platform.
pisomax uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your session preferences, and analyse how players interact with different parts of the site. Essential cookies are required for the platform to operate and cannot be disabled — these include session authentication cookies and security tokens that protect your account. We may also use analytics cookies to understand aggregate usage patterns and improve the platform experience, though these do not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect your ability to log in or use certain features of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed periodically to ensure they remain proportionate and aligned with our data minimisation principles.
pisomax reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal obligations, or data handling practices. When we make material changes, we will notify registered players through the email address associated with their account or through a prominent notice on the platform before the changes take effect. The updated policy will always be accessible on this page with the date of the most recent revision clearly indicated at the top. Your continued use of the pisomax platform after any changes have been communicated constitutes your acceptance of the revised policy. If you do not agree with the updated terms, you should stop using the platform and contact us to close your account. We encourage you to review this page periodically so that you remain informed about how we protect your personal information.
Our support team is here to help. You can also visit our FAQ page for quick answers about how the platform works, or head to our Responsible Gaming page for player welfare resources.